Privacy Policy
At Pastasel (“we”, “our”, “us”), we value the privacy of our users and are committed to protecting their personal data. This Privacy Policy explains how we collect, use, store, and protect the personal information of individuals (“user”, “visitor”) who access our website at pastasel.com.
1. Definitions
- Personal Data: Any information relating to an identified or identifiable natural person.
- Processing: Any operation performed on personal data, such as collection, storage, modification, transfer, or deletion.
- Data Controller: The natural or legal person who determines the purposes and means of processing personal data. Pastasel is the data controller for this website.
- Data Subject: The individual whose personal data is being processed — i.e., the user of the site.
2. Information We Collect
| Type of Data | Collection Method / Source | Purpose / Usage |
|---|---|---|
| Name, surname, email, phone number, address | Membership form, order form, contact form | Order management, invoicing, customer communication |
| Payment-related information | Through payment processors | To process transactions and issue invoices |
| IP address, device information, browser type, location | Server logs, analytics tools (e.g., Google Analytics) | Website analytics, security, performance improvement |
| Cookies and tracking data | During browsing session | Improve user experience, personalize content and ads |
3. Purposes and Legal Bases for Processing
We process your personal data for the following purposes, based on the listed legal grounds:
- To provide products and services: Processing orders, shipping, invoicing, and returns.
→ Legal basis: Performance of a contract or user’s consent. - Customer communication and support: Responding to inquiries and handling user requests.
→ Legal basis: Legitimate interest or user’s consent. - Website analytics and performance improvement: Measuring traffic and improving functionality.
→ Legal basis: Legitimate interest or user’s consent (for cookies). - Marketing and newsletters: Sending promotions, updates, and campaigns.
→ Legal basis: User’s explicit consent. - Security and fraud prevention: Detecting and preventing unauthorized activities.
→ Legal basis: Legitimate interest.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content.
- Essential cookies: Required for website functionality (e.g., login, session management).
- Performance / analytics cookies: Measure visitor interactions and site performance.
- Advertising / targeting cookies: Deliver content and ads based on user interests.
Users may choose to accept or reject cookies. However, disabling certain cookies may affect the site’s functionality (e.g., login persistence).
5. Data Sharing
We may share your personal data with third parties in the following cases:
- With service providers such as payment processors, banks, and shipping companies (for operational purposes only).
- With public authorities when required by law (e.g., court orders, regulatory requests).
- With affiliates, business partners, or consultants (only as necessary).
- With analytics or advertising providers (in anonymized or aggregated form).
We ensure that our partners and service providers comply with data protection obligations and process data only for specified purposes.
6. Data Retention
Personal data is retained only for as long as necessary for the purposes stated:
- Order, billing, and warranty records: kept for the legally required retention period (e.g., per Tax or Commercial Laws).
- Marketing permissions: retained as long as consent remains valid or until withdrawn.
- Analytics data: retained for a limited period (e.g., up to 2 years), after which it may be anonymized or deleted.
7. Data Security
We implement technical and administrative measures to ensure data security, including:
- SSL/TLS encryption for data transmission,
- Secure servers and restricted access,
- Firewalls and intrusion prevention systems,
- Employee training and internal security policies,
- Data backups and disaster recovery procedures.
Although we take every precaution, no online system is 100% secure. Users are responsible for keeping their passwords confidential.
8. Your Rights
As a data subject, you have the following rights:
- The right to access your personal data,
- The right to correct inaccurate or incomplete information,
- The right to request deletion of your data (“right to be forgotten”),
- The right to object to data processing,
- The right to request data portability,
- The right to withdraw consent at any time,
- The right to lodge a complaint with the Turkish Data Protection Authority (KVKK) or other relevant authorities.
To exercise these rights, please contact us at info@pastasel.com. We may ask for proof of identity to verify your request.
9. Policy Updates
This Privacy Policy may be updated from time to time. The “Last Updated” date will reflect the most recent version. Significant changes will be announced on our website or via email notification.
10. Contact Information
For any questions, comments, or data-related requests, please contact us:
- Email: info@pastasel.com
- Address: İbni Melek OSB Mah. Tire Tosbi Yol 1. Sok. No:20, Tire / İzmir, Turkey
- Phone: +90 232 700 06 32