RIGHT TO BENEFIT FROM SERVICES
Patients, their relatives, and all individuals who apply to our hospital have the right to benefit from all our services in a comfortable environment that respects social values, protects dignity, safety, and peace — without any discrimination based on culture, religion, language, race, or sect.
Our patients have the right to be informed about the diagnostic and treatment opportunities offered by our hospital and how to access these services.
RIGHT TO INFORMATION AND CONSENT
Our patients have the right to receive full information, in a language and manner they can understand, about:
- The proposed medical procedures and the potential risks and benefits of each intervention
- Alternative treatment options
- Possible complications if no treatment is provided
If patients submit a written request, they have the right to receive a written copy of all medical records.
Patients have the right to accept or refuse the proposed treatment after being informed about the possible serious side effects, risk of death, recovery-related problems, and treatment outcomes.
If patients consent to treatment, it is considered that they have given their approval for the procedures to be performed.
Patients who refuse the proposed treatment will not be deprived of other care and treatment opportunities offered by the institution.
Patients have the right to receive information about the accurate evaluation and treatment of their illness.
Patients and their families have the right to be informed about organ and tissue donation.
Patients have the right to receive clear information about the hospital’s mission.
RIGHT TO KNOW, CHOOSE AND CHANGE PERSONNEL
Patients have the right to know the identities, duties, and titles of the doctors, nurses, and other healthcare personnel responsible for their treatment, and to choose or request a change if possible.
RIGHT TO CHOOSE AND CHANGE THE HEALTH INSTITUTION
Patients have the right to choose and change their healthcare institution, provided that they comply with the procedures and conditions stipulated by the applicable regulations.
However, before making such a change, the physician must inform the patient about whether the transfer poses any life-threatening risks or may worsen the condition, and there must be no medical objection to changing the institution.
RIGHT TO REFUSE OR STOP TREATMENT
Except in cases required by law, and with full responsibility for possible consequences, patients have the right to refuse or request the discontinuation of any planned or ongoing treatment.
RIGHT TO PRIVACY (CONFIDENTIALITY)
Patients have the right to receive services in an environment that ensures privacy throughout the entire treatment process.
All health, medical, and personal information of individuals applying to our hospital is protected and kept confidential even after death.
Patient information may only be disclosed with the patient’s explicit consent or by court order.
RIGHT TO RESPECT
Patients have the right to be examined and treated in a respectful, compassionate, and friendly environment where their personal dignity is protected at all times and under all circumstances.
RIGHT TO CONSULTATION (SECOND OPINION)
Patients have the right to request a consultation with another specialist regarding diagnosis and treatment.
The consultant physician may offer recommendations, but the primary physician must approve the implementation.
RIGHT TO FULFILL RELIGIOUS OBLIGATIONS
Patients have the right to freely perform their religious practices, regardless of their beliefs, provided that it does not interfere with medical treatment.
RIGHT TO SAFETY
Everyone has the right to feel safe within the healthcare institution.
Our hospital takes the necessary precautions to ensure the safety of patients, visitors, and companions, protecting both their lives and property.
RIGHT TO HAVE A COMPANION AND VISITORS
Patients have the right to have a companion during examination and treatment — in accordance with hospital procedures and within the limits determined by the attending physician and the patient’s health condition.
RIGHT TO COMPLAIN, PROVIDE FEEDBACK AND SUGGESTIONS
Patients and their relatives have the right to initiate the complaint process, have their complaints reviewed and resolved, and be informed of the outcome if they believe their patient rights have been violated.
RIGHT TO BE INFORMED ABOUT HOSPITAL RULES AND PRACTICES
Patients have the right to be informed about the hospital’s rules and practices that apply to them.
RIGHT TO KNOW THE COSTS OF EXAMINATION AND TREATMENT
Patients have the right to learn the cost of treatment services before receiving them and to request and receive a receipt or invoice for payments made.
PATIENT RESPONSIBILITIES
Providing Information
Patients are responsible for providing full and accurate information about their health condition to doctors and nurses responsible for their medical care.
Following Recommendations
Patients are responsible for following the treatment plan recommended by their physician and for complying with the care instructions given by healthcare staff.
Refusing the Planned Treatment
Patients who refuse the planned treatment are responsible for any consequences arising from that decision.
Complying with Healthcare Institution Rules
Patients are responsible for adhering to the rules and practices of the healthcare institution.
Showing Respect
Patients are responsible for behaving appropriately within the healthcare facility and complying with hospital regulations regarding noise, visitors, or any disturbing behaviors that may affect other patients and their relatives.
Infection Control
Patients and their relatives are responsible for taking all necessary precautions to prevent the spread of infectious diseases as advised by healthcare professionals.
Payment Responsibility
Patients are responsible for paying the costs of examinations and treatments.
Patients and their relatives who intentionally damage hospital property or consumable materials are responsible for compensating for the damage.
Patient Visitors
Patients are responsible for accepting as few visitors as possible at one time and for complying with hospital visiting hours.
For suggestions, thanks, or complaints, you can use the following contact channels:
- Ministry of Health Website: https://hastahaklari.saglik.gov.tr/
- Ministry of Health Complaint Line (SABİM): ALO 184
- İrmet Hospital Patient Rights Contact: +90 282 725 44 44 / 3005
- AACI Turkey Representative Contact: +90 533 471 82 83
